MonthJuly 2014

You have a question. Wait…don’t email or call

Did you ever spend hours to sort out what really happened through emails for a postmortem report or an issue analysis? I hear you saying ‘yes’. Remember you were frustrated about communication gaps in your analysis?

We built the communication tool into EZPro Service Desk to communicate and report efficiently. 

communication

If you start working on a request and have a question for the submitter, don’t email or call, but send a message from EZPro.

You can add other users to the message. The submitter receives an email about the message, clicks on the link provided in the email and responds to your message.

Besides notification emails, the submitter tracks incoming messages in the Dashboard.

Using EZPro communication saves time as you don’t need to explain what the message is about. The message is linked to the request. The message receiver clicks on the Reply button in EZPro to respond to the message. You have the option to open a new message thread or continue one. EZPro stores not just the date and time but also the context. That gives the true picture of the request status.

We love wearable “Internet of Things” especially when they fix problems!

smart lens

It has nothing to do with Service Management or Saas but we are always excited about smart tech that makes lives better.

If you haven’t heard about the partnership of Novartis and Google, we would like to share the news with you. Google and Novartis announced that they will create smart contact lenses to monitor blood sugar level and correct vision.

Is this wearable technology a solution for almost 400 million diabetics worldwide who need to monitor their blood sugar and administer their insulin dose to keep their levels under control? We will wait and see. The prototype will be ready by early 2015.

http://www.ft.com/cms/s/0/a4dd1838-0be1-11e4-a096-00144feabdc0.html

http://online.wsj.com/articles/novatis-google-to-work-on-smart-contact-lenses-1405417127

 

Why are you not there?

beds and umbrella on a beach

You have been longing for this vacation since last year. You found the best hotel and the cheapest ticket. But you cannot even take a day off now.

The office is a mess. Recent software and network issues resulted in spurring long wait times on the phone and too many unread emails in your team’s inbox. You don’t even know what caused this chaos; and what business services were affected.

Before your dream vacation becomes a dream, register EZPro. Don’t wait.

Give your end users the power of Self-service

support

End users can submit and track their requests; provide details, and follow up on their requests around the clock.

Finding your own solution without submitting a request has never been so easy.

 

 

To utilize EZPro self service;

  • Maintain knowledgebase
  • Encourage using knowledgebase and links
  • Give access to end users
  • Use EZPro for communication

 

 
 

Why EZPro Service Desk?

Productivity was defined as producing more with less. No longer… With the complexity of products and services, and increased customer expectations, creative products and services need to be delivered faster. That requires streamlining business processes.

Service Desk that can be IT Help Desk, client or vendor support/engagement group needs to work efficiently and effectively. Self-service, audited communications, knowledge base, online tracking, analyzing data and responding issues proactively are key elements of success. The story is not about resolving issues or answering questions within SLA, it is about the service life cycle that includes pattern analysis, automating tasks, finding  problems and managing changes.

Experience, idealism and having caught the entrepreneurial bug started up EZPro. We are so happy that we follow not just our dreams but also our brain to design EZPro Service Desk to achieve sustainable efficiency for organizations and uninterrupted satisfaction for users. Enjoy! Free trial is for everyone.

Why EZPro is EZPro?

cropped highway

We sowed the seeds of EZPro en route to NY. Every time when we passed E-Z Pass before Lincoln Tunnel, we paused the discussion for a moment, amazed with the ubiquity of easy tunnel pass. We wanted to build an efficient platform to ease the stress of service for end users and agents. That is how EZPro was conceptualized.

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