Click on New Request and select Change Request.


Enter the required change request information. You can add files to the change ticket on the Change popup and submit the change. If you need to enter additional information you can click on the Additional Info button on the Change popup.


The second Change popup: Additional info


Once you submit the change, you will be directed to the Change view where you can proceed with the common functions.


Due Date is calculated based on the Priority. Please see SLA Guide.

When the change request is submitted, three email notifications are sent out:

1. One email notification to the owner who submitted the problem ticket.


2. Another one is to the IT project team. The problem ticket is automatically assigned to the IT project team if the change type is Routine. Users who are linked to IT Project Team will see the ticket in their group inbox and will be able to route it to themselves. They can route to another user or group if needed. Please see Routing Rules. The notification of the problem manager will be sent out to the group email that is defined in the group page.

3. Third email notification is sent to the Change Managers. If the change type is not Routine, it requires approval.




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