You can customize attributes across request types. User Interface Maintenance is available for Admins.

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Priority/SLA:

You can add a new priority by entering a name and days to resolve. You can change the default priority settings. Days to resolve will be used to calculate due date.2014-01-29_2336

You can edit custom SLA and make them inactive.

Impact:

You can add, delete, modify impacts across request types.

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Sponsor/Client:

You can define your clients or departments by using this field. You can use this field for reporting purpose across request types.

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Category:

You can manage the categories for requests in this admin screen.

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Asset/Contract List:

You can manage the contracts and assets by this field. You can use the asset or contract information across request types for reporting purposes. You can list servers, printers, contract # or names to associate requests to them.

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Problem Type:

You can define the problem types for your problem tickets in this admin screen.

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Change Type:

You can define the change types for change requests. Please note that all change types except Routine need approval by the change management team before implementation.

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