You can customize attributes across request types. User Interface Maintenance is available for Admins.
You can edit custom SLA and make them inactive.
You can add, delete, modify impacts across request types.
You can define your clients or departments by using this field. You can use this field for reporting purpose across request types.
You can manage the categories for requests in this admin screen.
You can manage the contracts and assets by this field. You can use the asset or contract information across request types for reporting purposes. You can list servers, printers, contract # or names to associate requests to them.
You can define the problem types for your problem tickets in this admin screen.
You can define the change types for change requests. Please note that all change types except Routine need approval by the change management team before implementation.