Customization screen is used to maintain topics, subtopics and types of solutions.

Topics/subtopics:

You can add, rename topic/subtopic by clicking on Add icon. Delete icon deletes the selected topic/subtopic.

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You need to delete the subtopics and related solutions before deleting the related topic.

Solution type:

You can add, delete, edit, activate, deactivate, select default solution type.

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Permanent and Workaround are system types. You cannot delete the system types.

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