EZPro creates tickets from emails that are sent to the support email account. Tickets are associated with the default category and routed to the user group defined by the custom routing rules.
Please enter and verify your email settings. EZPro will create tickets for emails sent to the user name defined in the settings. The subject will be the description. The details will be populated with the body of the email. If there is any attachment, it will be added to the ticket and available in the Attachments link. If the email is used by an existing EZPro user, the ticket will be submitted by that user. Otherwise, it will be submitted by the default user that is selected in the settings. The field of ‘On behalf of’ will be populated with the user email address.