EZTicket Form pops up upon clicking on a widget and/or a page link according to EZTicket Widget settings.

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You can customize the form in two ways:

1. Add custom fields to the form by activating ‘Show in site visitor widget form’ in the Custom Fields settings page (Administration >> Customization >> Custom Fields).

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2. Select the categories to display in the form by activating ‘Show in site visitor widget form’ in the Category settings page (Administration >> Customization >> Category).

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Based on the selected category on the form, the ticket will be routed to the appropriate user group according to the Routing Rules (Administration >> Routing Rules).

 

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