User Views

Request Updates: If you have submitted or worked on a request, you can see request updates in the Request Updates section of the Dashboard.   To view more updates please click on View More. My views: My views has four views: Inbox for requests assigned to you. Group Inbox for requests assigned to your groups. […]

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EZ Service Desk Terminology

based on ITIL   Change Request: A formal proposal for a change to be made. If it is a routine change, it doesn’t require approval. Otherwise, it needs to be approved by Change Managers before implementation. Implementation is handled by IT Project Team. Pattern of problem tickets may lead to change requests. Help Desk: Group […]

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Overview

EZ Service Desk is an IT help desk software as a service to streamline IT service desk. Provides the best in class service to users in a user friendly and intuitive platform. Request Types: You can manage the following request types in one platform: 1. Service and Incident Requests 2. Problem Tickets 3. Change Requests […]

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