EZPro Tutorial

When you log into EZPro for the first time, a guided tour will walk you through the basic scenarios. You can control the pace with the action buttons: Next, Back and Exit on each step. The tutorial is available on the menu. You can start it any time. EZPro Tutorial is designed based on the […]

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Request Customization

You can customize attributes across request types. User Interface Maintenance is available for Admins. Priority/SLA: You can add a new priority by entering a name and days to resolve. You can change the default priority settings. Days to resolve will be used to calculate due date. You can edit custom SLA and make them inactive. […]

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Common Operations

EZ Service Desk provides the following common operations for all request types. Search Tag Email Email notifications Link Attachments Comments History Log Follow requests Print requests Claim requests Assign requests SEARCH QUICK SEARCH: Search on Tag or Request Number is available on every page at the banner. Search results will list matching requests where you […]

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User Group Maintenance

Administrators have access to Groups page under User Maintenance where they can add and update groups and users who are linked to groups. You can view and maintain system and custom groups. By default each organization has system groups. Administrators cannot delete them. These groups are necessary for the automated service requests, issues and change […]

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User Setup

EZPro has two user types: 1. Agents who work on tickets. 2. End users who submit and track their own tickets. EZPro plans are based on the number of agents. To set up a new user you should navigate to Administration >> User Maintenance. Select Users option from the drop down list. Click on Add […]

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