EZ Service Desk provides the snapshot of the service desk at Dashboard. Request updates for requests that you have submitted or worked on are listed. View More link gives you 50 most recent updates. Top tags of requests are listed in Dashboard. Hyperlinks of tags list related requests. Charts display completed and open requests.
Request Updates: If you have submitted or worked on a request, you can see request updates in the Request Updates section of the Dashboard. To view more updates please click on View More. My views: My views has four views: Inbox for requests assigned to you. Group Inbox for requests assigned to your groups. […]