Working on a Service Request

When a service request is submitted, it is routed to the help desk group. Users who are in the help desk group can view it in their group inbox and route it to themselves by claiming. After claiming they can route it to another user or group. Managers can route themselves any request which is […]

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Submit a Service Request

Click on New Request and select Service Request. Enter the service request information on the Service popup. You can enter the required fields on the first pop up and add files, and then submit the ticket. If you need to enter more information you can click on the Additional Info button and enter optional fields […]

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