Working on a Problem Ticket

When a problem ticket is submitted, it is routed to the problem manager group. Users who are in the problem manager group can view the problem ticket in their group inbox and route it to themselves by claiming. After claiming they can route it to another user or group. Managers can route themselves any request […]

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Submit a Problem Ticket

Click on New Request and select Problem Ticket. Enter the required fields and add files on the first Problem entry pop up. You can click on the Submit ticket button to submit the problem or enter additional information by navigating to the next popup. The second Problem entry popup: Additional Info where optional fields are […]

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