Working on a Change Request

Change request routing rules are based on the change type. If the change type is Routine, it is routed to IT Project Team. Otherwise (for any change type such as Emergency and Major (system types) or custom types (Please see Customization Guide), it will be routed to the Change Manager group. If it is a […]

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Submit a Change Request

Click on New Request and select Change Request. Enter the required change request information. You can add files to the change ticket on the Change popup and submit the change. If you need to enter additional information you can click on the Additional Info button on the Change popup. The second Change popup: Additional info […]

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