Advanced Search

You can search solutions by text in title and content via the first search box. The other option is to search by author, status, topic, subtopic and type. Search results are displayed by hyperlinks to solutions where you can view and edit details.

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Deleted

Deleted solutions: When you edit a solution, you have the option to delete it. Deleted solution is not removed from the database but marked as deleted. It is displayed in the deleted screen for users who have Administrator role. Restore: To view the deleted solution you can click on the solution hyperlink. Restore icon is […]

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Solution Customization

Customization screen is used to maintain topics, subtopics and types of solutions. Topics/subtopics: You can add, rename topic/subtopic by clicking on Add icon. Delete icon deletes the selected topic/subtopic. You need to delete the subtopics and related solutions before deleting the related topic. Solution type: You can add, delete, edit, activate, deactivate, select default solution […]

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Topics

You can view available topics and subtopics in the Topics screen. You can add solutions for the selected topic and subtopic. You can view subtopics by topics by clicking on File icon. You can view the solutions for the selected topic and/or subtopic by clicking on the hyperlink. Add Solution is also available above the […]

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Solutions

EZ Service provides a content management platform where you can manage your solutions by topic, subtopic, status and type. Solutions menu is available for all users. Under Solutions menu, Solutions Dashboard, Advanced Search and Topic are available for all users. The solution admin pages that are Customization and Deleted are available only for users who […]

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