Customize EZTicket Form

EZTicket Form pops up upon clicking on a widget and/or a page link according to EZTicket Widget settings. You can customize the form in two ways: 1. Add custom fields to the form by activating ‘Show in site visitor widget form’ in the Custom Fields settings page (Administration >> Customization >> Custom Fields). 2. Select […]

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EZTicket Form and Widget

You can set up how to create a ticket from a form in the EZTicket Widget link. You can integrate EZPro request (aka EZTicket) submission into your website by setting ‘Page link widget enabled’. With this set up, when your customer clicks on the specified link, the EZTicket From will pop up. Upon entering the […]

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Email Integration

EZPro creates tickets from emails that are sent to the support email account. Tickets are associated with the default category and routed to the user group defined by the custom routing rules. Please enter and verify your email settings. EZPro will create tickets for emails sent to the user name defined in the settings. The […]

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