System Notifications

EZ Service Desk can send out system notifications by organization, user roles and dynamic criteria for a specified period of time. System Notifications are displayed at the home page like Custom Notifications. For example: Free Trial Expiration message is produced for all accounts before free trial expires.    

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Announcement

EZ Service provides the functionality to publish organization wide announcements. You can add, delete and modify announcements on the Announcement screen. To create (Action 1) , edit (Action 1), or delete (Action 1) custom notifications, you should select Notifications. Custom notifications that are specific for your account are time based. They will be inactive when […]

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Common Operations

EZ Service Desk provides the following common operations for all request types. Search Tag Email Email notifications Link Attachments Comments History Log Follow requests Print requests Claim requests Assign requests SEARCH QUICK SEARCH: Search on Tag or Request Number is available on every page at the banner. Search results will list matching requests where you […]

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