User Group Maintenance

Administrators have access to Groups page under User Maintenance where they can add and update groups and users who are linked to groups. You can view and maintain system and custom groups. By default each organization has system groups. Administrators cannot delete them. These groups are necessary for the automated service requests, issues and change […]

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User Profile Maintenance

You can enter your phone numbers and address in User Profile. You can change your password or upload a profile picture. User Status, Email and User Groups are read only. They can be updated by Admins.

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User Setup

EZPro has two user types: 1. Agents who work on tickets. 2. End users who submit and track their own tickets. EZPro plans are based on the number of agents. To set up a new user you should navigate to Administration >> User Maintenance. Select Users option from the drop down list. Click on Add […]

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