Solution Customization

Customization screen is used to maintain topics, subtopics and types of solutions. Topics/subtopics: You can add, rename topic/subtopic by clicking on Add icon. Delete icon deletes the selected topic/subtopic. You need to delete the subtopics and related solutions before deleting the related topic. Solution type: You can add, delete, edit, activate, deactivate, select default solution […]

Read More

Request Customization

You can customize attributes across request types. User Interface Maintenance is available for Admins. Priority/SLA: You can add a new priority by entering a name and days to resolve. You can change the default priority settings. Days to resolve will be used to calculate due date. You can edit custom SLA and make them inactive. […]

Read More