EZ Service Desk sends email notifications when requests are submitted, assigned and closed to submitters, assignees and defined groups. Please see Service Request, Problem Ticket and Change Request articles for details.
EZ Service Desk can send out system notifications by organization, user roles and dynamic criteria for a specified period of time. System Notifications are displayed at the home page like Custom Notifications. For example: Free Trial Expiration message is produced for all accounts before free trial expires.
EZ Service provides the functionality to publish organization wide announcements. You can add, delete and modify announcements on the Announcement screen. To create (Action 1) , edit (Action 1), or delete (Action 1) custom notifications, you should select Notifications. Custom notifications that are specific for your account are time based. They will be inactive when […]