Wouldn’t it be great to have your users submit requests, incidents, changes and problems online?
You will monitor, manage and resolve them wherever you are.
You will analyze patterns and root cause of issues; resolve them proactively before they become a nightmare.
You will automate tasks, customize attributes whenever you need.
Nothing is lost; nothing is forgotten.
No follow up phone calls and emails to answer.
Instead of being a tired voice on the other side of the line, you will become a star. Handling business and IT requests will be a showcase.
It is easy with EZ Service Desk.
You don’t have to pay a fortune or spend months on implementation.
The solution is 30 seconds away. Get an account FREE for 30 days.
Reduce service downtime
Identify proactively and resolve issues
Analyze requests and issues, detect patterns and plan timely changes
Standardize IT help desk procedures
Categorize and prioritize requests
Deliver service and solutions effectively at the level defined by SLA
Oversee operation and manage resources efficiently
Operate in one platform and consolidate a broad range of requests, changes, releases, incidents and issues
Real time monitoring
Assess risk and impact on operation
Effective and timely notifications and alerts
Knowledge base, request and resolution repository
User friendly platform to provide an end-to-end solution across organizations
Cost effective Saas solution
One platform to centralize and coordinate communication
Integration to other systems and platforms
Easy to implement, easy to use
Secure platform to operate in